Technical support services for colocation and dedicated server hosting need not be expensive and labor intensive. With a whole bunch of advanced hosting features within reach, you can easily manage your colocated infrastructure from anywhere in the world through the internet. However, when physical intervention is required to resolve a problem or accomplish a task, Webvisions’ (Australia) ‘remote hands’ services let you save time and tremendous amount of money.

We provide remote hands services in two levels of technical sophistication:

• siteSupport Express

Includes the basic ‘remote hands’ tasks like rebooting and installing an application. siteSupport - Express services are part of our standard colocation server hosting and dedicated hosting services and are offered at NO COST to all our colocation and dedicated hosting clients. You will receive two siteSupport responses every month free of charge!

• siteSupport – Advanced

Includes advanced technical services where highly-skilled technicians or engineers may be needed to accomplish more complicated and/or time-consuming tasks that would otherwise require the client’s presence to get done.

• Warm rebooting of servers

• Power cycling (turning on and off) equipment

• Setting accessible dip switches

• Securing cabling to connections

• Observing, describing or reporting indicator lights or display information

• Basic observation and reporting on the local data centre environment

• Cable organisation, ties or labeling

• Basic 24x7 service monitoring service

Cost: $100 / hour (minimum 30 minute increments)